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Air Freight Pet Service

Frequently Asked Questions

A. The Airline requires that you work with a Pet Transporter as they do not always have the up-to-date information for every foreign country. Also they don't have the time to spend with each customer - explaining every detail of requirement. Many foreign countries, have specific regulations, we strongly recommend using a pet relocation service as any errors can seriously affect your pets time in quarantine. Furthermore, airlines require the client to come through a pet relocation agency who will handle the export customs clearance at the airport.

A. Some Countries require blood work 03 or 06 months ahead of travel date. Contact a Professional Pet Transporter like MalcPet Express for the requirements of the country where your pet will be traveling. We are happy to give you the information required...free of charge.

A. No. A Pet Relocation Agent will charge you a reasonable professional handling fee. We do so much more than just the booking. We are available to answer all your questions and assist you through every step. Furthermore, you must go through a registered freight forwarder (i.e. MalcPet Express) in order to get the Export/Import Customs clearance done.

A. Yes. Relocating your pet by air is safer. This is the usual way to transport live animals. Furthermore, there is a temperature, ventilation, and pressure controlled designated area for live animal transportation in the cargo hold of an aircraft. Furthermore, we will use only wide-body aircrafts for transporting pets.

A. Your pet will travel in a pressurized, heated and well ventilated areas within the cargo hold of the aircraft, located just below the passenger compartments. Tie-down straps secure the travel container to the decking of the cargo compartments. Furthermore, only wide body aircrafts will be used for pet transportation.

A. We will use IATA certified plastic or wooden travel crates for transporting pets. IATA and airline regulations require that your pet be able to stand erect, turn comfortably and lie down with ease in the travel crate.

A. Yes. We supply IATA certified and airline certified plastic and wooden travel crates for our clients. The wooden crates are customized based on the pet's measurements.

A. Yes, provided the object is flat in nature and does not obstruct ventilation holes. We have found that including an item of clothing that contains familiar family scents can considerably reduce a pet's apprehensions and anxieties.

A. Familiarize your pet with the travel crate he /she will be traveling in a few days in advance of your trip. You must also reduce the amount of food you give your pet prior to the actual flight to avoid any potential gastrointestinal distress and help keep the travel crate free from waste. The primary concern during flight is adequate water intake to maintain proper hydration. As a standard rule suggested by the airlines and most vets, we will need to stop giving food around 05-6 hours before the flight departure and get the pet to do a nature's call before the flight departure. Pet will be comfortable when traveling with an empty stomach in order to avoid travel sickness and thus vomiting. However there will be a water bowl which needs to be affixed to the travel crate so the pet has a continuous supply of water (pet is hydrated at all times).‚Äč

A. With the emergence and prevalence of animal care lounges, animal hotels, and animal transit facilities at the world's major international airports, the pet who requires a transfer during its global journey is cared for between flights by dedicated airline animal care professionals who understand the needs of the traveling and relocating family pet. The scheduled stops are for the comfort of the pet, allowing adequate food & water intake.

A. No! Veterinary authorities worldwide recommend against giving pets these kinds of drugs prior to air travel to avoid any adverse reactions than can occur during flight. Adverse reactions can have lasting ill effects on an animal.

A. Given pre-flight conditioning to the travel crates, reduced food intake, and understanding of the conditions of flight, the stress upon the pet is minimal, & usually involve no post-flight effects. The captain of the aircraft flying your pet is given a manifest of what is aboard the aircraft during flight. The temperature of the bulk bin is controlled by the captain and the flight crew, assuring safe transport of your family pet.

A. Airlines will impose embargoes and suspensions for the acceptance of pets owing to temperatures at origin or destination below an acceptable temperature; as well as above certain temperatures. These weather and temperature embargoes are for the welfare of the pet and the animals accepted by the air carriers; and are not designed for passenger convenience.

Importing a pet

We at AirFreight, always plan your pet's relocation process carefully and meticulously. Our pet relocation specialists have helped hundreds of clients to relocate their beloved pets to reach their new homes.

Arranging the Import Permit / Import License to import pets.

Provide consultation & assistance on preparing all travel documentations specialized for your pet

Import Customs Documentation / Customs Declaration

Import Customs Clearance & Import Quarantine Clearance within 01-02 hours from the time of flight arrival

Door Delivery if required (Transport from Airport to customer's residence)

If required, we can provide manifested Air freight arrangements for pets from Origin airport

Moreover, we always emphasize on the pets' safety and comfort! We consistently ensure that the required paperwork is processed properly in order to carry out a smooth transition.

We are true pet lovers... We always handle your beloved pets with a soft voice and gentle hands.


Exporting a pet

Focusing on your beloved pet's safety and comfort, our pet pet relocation specialists will help you with every detail.

Total Pet Relocation services under one roof. (Door-to-Door Service & Origin Airport to destination airport)

Manifested Air Freight AVI flight arrangements for pets / Flight itinerary booking

Quarantine Certificates, International Health Certificates and other Travel Documents

Export Quarantine Approvals & Clearance (Chief Quarantine Office & Airport Quarantine)

Export Customs documentation and clearance / Customs Approvals

IATA Certified Airline Travel Crates (Plastic or Customized wooden crates)

Identification / ISO micro-chipping process if required

Blood testing / Rabies Serology Test (Titre test) done through accredited labs

Ground transportation of pets / Airport drop

24/7/365 special AVI pet handling at Air Cargo Terminals

Overnight Boarding and Boarding Services when necessary

Transit Permits when traveling through various transit countries

Advice on destination requirements and quarantine laws / Import Permits at the destination country

Clearance & Delivery at Destination airport (Door Delivery at destination)

We at AirFreight, always plan your pet's relocation process carefully and meticulously. Our pet relocation specialists have helped hundreds of clients to relocate their beloved pets to reach their new homes.

Moreover, we always emphasize on the pets' safety and comfort! We consistently ensure that the required paperwork is processed properly in order to carry out a smooth transition.

We are true pet lovers...We always handle your beloved pets with a soft voice and gentle hands.


Import permit for pet

Import Permits & Import Licenses when importing pets

When importing a pet dog, (personal pet or commercial), the importer must have a valid import permit and an import license issued by the Government.

Import Permit - Department of Animal Production & Health

Once the application is reviewed, AirFreight will apply for the import permit from "Department of Animal Production and Health (DAPH)" on behalf of the customer. The "import permit" application process approximately takes 03-04 working days. The Import Permit issued by DAPH is valid for 90 days from the date of issue.

Import License - Import and Export Control Department of the Government

Importation of live animals is controlled and requires an import license to facilitate the importation process. All pets coming in to the Country require an Import License from the 'Import & Export Control Department'. AirFreight will review the application and obtain the required import license and this process approximately takes 02-03 working days.


Imported pet travel crates / Carriers / Sky Kennels

We supply IATA certified international Pet travel crates / carriers for all your requirements


Product Specifications

IATA / LAR Certified

Made using Heavy duty, high plastic construction

Steel nuts and bolts instead of plastic locking fasteners

Extra strong stainless steel used for the doors / Non-corrosive

Secure door latches and easy to operate

Four way ventilation


Sizes / Models Available in Stock

Size#200 - Cats / Small dogs: 67.5 x 51 x 47 CM (LxWxH)
Size#300 - Intermediate small/medium dogs: 81.2 x 57.5 x 60.6 CM (LxWxH)
Size#400 - Large medium to large dogs : 90.7 x 63.6 x 68.6 CM (LxWxH)
Size#500 - X-Large large dogs: 100 x 67 x 75 CM (LxWxH)
Size#700 - XX-Large (Giant) large dogs: 122 x 81.28 x 88.9 CM (LxWxH)



IATA Certified Wooden Pet travel crates

We also offer custom made Wooden Pet Travel Crates / Carriers according IATA standards, at affordable prices. For certain destinations, as per the regulations we can fumigate the wooden travel boxes as well. If you are planning on traveling more than once it is advisable to choose a plastic crate as the wooden box is theoretically for one/two use only.

All of our wooden pet travel crates are manufactured from high quality plywood on a strong wooden frame. Each travel crate has a full welded wire mesh back and a weld wire mesh window in the door. The door bolts are spring loaded to avoid opening during transit and we also added hinges to the larger boxes for added strength and security. Furthermore, we use 02 strong metal handles fitted to each side of the crate which are required when handling the shipment.

To comply with the IATA LAR (Live Animals Regulations) each wooden travel crate is fitted with an inside water bowl so that fluids can be delivered without opening the crate door and disturbing the animal during transit. A food bowl will be attached to the crate door as well.



Special Customized Pet Carriers (Bird Carriers)

For relocation of feathered friends, we offer custom bird crates complete with perches, for everything from large Parrots to tiny love birds. The standard pet travel crates will be slightly modified which will be suitable for a bird.

For perching birds, the travel crates must be of sufficient height to allow your feathered friend to perch naturally without its head or tail touching the top or bottom. Accordingly, a wooden perch of appropriate diameter will be firmly attached inside of the standard pet travel crate.

Bird travel carriers must have a solid, leak-proof floor. The crate floor will be covered with shredded paper; pegboard flooring is prohibited. These requirements provide the maximum cleanliness for the parrot during travel. All internal edges on the bird travel carrier must be smooth with no sharp projections. Furthermore, a water bowl will be attached to the door in every bird crate.

Airlines may have more restrictive requirements, such as allowing only one adult parrot per kennel. Be sure to check with the airline you are using. IATA LAR regulations state that there must be sufficient perch space for all birds to perch simultaneously. The numbers of birds will be restricted by the length of perch space within the container. Furthermore, larger birds must have comparably fewer per container or compartment of a container. Aggressive birds must be packed individually.


International Pet Relocation Consultancy


To begin with, we are experts when it comes to finding the safest, most direct route for your pets. We stay up to date on all import and transportation requirements for your pets. We have excellent relationships with the personnel at the airlines

We are not simply "pet travel agents". Our mission is to help any one who requires international pet relocation in any way we can. If you decide to use our services, we will consult you free of charge and advise you before we proceed. We go in to detail, and our team will discuss and explain each and every stage of the pet's relocation process with you. By doing so, we will ensure that you have made the correct choice and guarantee that your beloved pet will have the safest and most comfortable journey up to the required destination.

Each pet shipment is quoted based on your specific needs. Furthermore, our relocation team will review your pet's vaccination records and medical history with you before we give any rates or quotations for the pet's travel.

Some of the countries simply require an international health certificate and vaccination records, whereas other countries have specific requirements such as rabies titre tests and waiting time periods before entering the said destination countries. Accordingly, these processes must begin months in advance of the shipment. Let us advise you!


Quarantine Services

Exporting Pets;

AirFreight provides complete Export Customs documentation, Customs Declaration, and Export Customs approvals for your pet's relocation process. Our team consists of in-house customs brokers who possess extensive experience in handling live animal shipments over long period of time.

Furthermore, AirFreight also offers complete Quarantine documentation, and Export Quarantine approvals for your pet's relocation process.



Importing Pets;

AirFreight provides complete Import Customs documentation, Import Customs Declaration, and Import Customs approvals for your pet's relocation process. Our specialist customs brokerage team will offer an customs clearance within 03-04 Hours.

As per the new regulations, all pets will be quarantined from now onwards upon arrival (for min 1 day - max 03 days). Once quarantined, Food & Care must be provided by the pet owner at the expense and risk of the pet owner. There must be a caretaker or the pet owner to look after the pet during the quarantine period. There are adequate rooms/facilities provided for the pet owner to stay with the pet at the quarantine facility with the pet until the pet is released.

Since there will be quarantine involved, we highly suggest you use a flight between MON-THU arriving during week hours. Once the Customs clearance is done, we can then transfer the pets to the Quarantine Station and if all the documentation is in proper order, AirFreight can get the pets released from Quarantine on the same day within few hours.

Health Inspection at the Quarantine Kennels will be available on weekdays from 8.30 AM to 4.00 PM excluding weekends and public holidays.


Veterinary Services

When relocating your precious pets to other countries, certain destination countries might require the pet to be micro-chipped. If you are traveling to an EU Country and many other countries in the world, a microchip for your precious dog / cat is MANDATORY as the quarantine officials use it to verify the pet they are scanning to the veterinary travel documents which you have presented.

The 15 digit ISO pet microchip is the world standard, and if you are taking your pet to an EU country and your pet has a nine or ten digit microchip (i.e. AVID), your pet will need new a 15 digit ISO microchip or you will need to carry your own microchip scanner.

We at AirFreight use the internationally accepted (Approved by all EU countries) microchips with the ISO Standard 11784 or Annex A to ISO standard 11785.



When relocating your precious pets to other countries, certain destination countries might require the pet to have a Rabies Serology Test (Titer Test) done at an approved laboratory. If you are specifically traveling to an EU Country, a Rabies Serology test for your precious dog / cat is MANDATORY. Furthermore there are many other countries in the world which requires Rabies Serology test done on the pet before entering the said destination country.

All the countries which require a Rabies Serology Test done, requires a Rabies Antibody Titre of higher than 0.5 IU/ml. For pets entering EU countries, the Rabies Serology Test must be done at an EU approved blood testing laboratory. Through our partner veterinary team, we will collect the blood sample, separate the serum and we will send the serum sample to an EU approved lab immediately on express courier service. AirFreight team will organize the Rabies Titer test at an EU approved laboratory on behalf of the pet owner.

If you require our assistance in order to do a Rabies Serology Test (Rabies Titer Test) for your precious pet cat / dog, please speak to one of our experienced staff members.


Export Documentation when relocating your pets

Your pet is a member of your family. Your AirFreight Pet relocation consultant will recognize this important fact and will be dedicated to your pet's safety. Getting all the required documents for pet travel can be a difficult and time-consuming task. We make moving with pets much easier for you and your family pet.

Pet Relocation is difficult as every country has different import and export regulations. If you want to move your pet to US or move your pet abroad from US there are certain import and export requirements to be met. We can provide you with the necessary information regarding vaccinations, import or export permits, health certificate and quarantine requirements for almost every destination in the world.

Apart from the above, we will arrange all export / import documentation required to smoothly relocate your precious pet.


Pet Boarding services

If your pets needs temporary boarding before or after their flight, we arrange comfortable and safe accommodation for your pets in US. We board pets only with our trusted partners, so they're always in a comfortable, clean and safe home away from home.

At AirFreight, your pet receives tender loving care under professionals who love and understand pets. The place where you can leave your pets with full assurance that they will be cared for as much as you do.

At AirFreight, we offer a comprehensive range of services to suit your every pet boarding need. And if you don't find what you're looking for here, please feel free to let us know how you would like your dog's meals prepared and what kind of routine you would like, and we will create a customized package just for you! Rest Assured.


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